You will receive an Order Confirmation email from Cole Haan. This will be sent to the email address you provided when you placed your order. The email will contain your order number and a summary of your order. Please print and retain for your records. If for any reason you did not receive a confirmation email, please contact customer service.

Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed.

If you’ve received notification from Cole Haan that your entire order or an item in your order was cancelled, we apologize for the inconvenience. This can occur for certain reasons, including item availability. Please contact customer service with questions or to place a new order.

Authentic Cole Haan products are available only in our Cole Haan stores, Cole Haan outlet stores, and at colehaan.com. You can also find our products in select authorized department stores and specialty retailers. To learn more about our brand protection and how we can help you, click here.

We accept payment via all major credit cards. By placing an order on the site you confirm that the payment details provided by you are valid and that when your order is accepted and processed by us, payment will be made in full.

All applicable sales tax will be applied to your order at checkout. Please note that order totals reflect estimated tax. The actual charge to your payment method will reflect all applicable state and local taxes calculated at the time your order ships.

If you used a credit card or debit card the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships. If you did not complete the order, the authorization will drop off your account according to your credit card or bank policy. This generally happens within 2 - 10 business days. For more information, contact your credit card company or bank to find out when the authorization will be released.

Please refer to our Return Policy, and easy-to-follow steps for processing returns.

Cole Haan products are manufactured in the world's finest factories using the highest level of artisan craftsmanship and superior materials. Many products are handcrafted using time-honored techniques. Presently, products and materials are crafted in the United States, Italy, Brazil, Vietnam, China and India.

From time to time our popular styles sell out online, please contact our customer service team and they will be happy to suggest an alternative style for you to consider.